IMPORTANT DETAILS FOR BIKE ORDERS: (Updated as of August 2021)
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Please have a read through before sending us your request:

- All active bicycle stock can be seen and purchased off our webstores:

www.giantvaughanonline.com

www.gianttorontoonline.com

- All service appointments must be requested through our e-mail service : service@giantvaughan.com

- Test rides are not available until further notice.

- Sizing charts can be seen on the page towards the bottom, just click "What's My Size" under the drop down size menu on the right.

- To compare models click "Compare" just above and to the left of the drop down size menu.

- If the bike says "In Stock" expect 5-10 business days for builds and the techs will e-mail when your bike is ready.

- If the bike says "In Warehouse" expect 7-10 business days for arrival, another 2-5 business days for builds and the techs will email when your bike is ready.

- Within 48hrs after your order is placed you will receive an email with an estimated date for your order to be ready for pickup.

- Once your order is ready you will receive another email confirmation with any pickup details.

- If the bike says "Sold Out" that means it is sold out in store. You can get a new stock notification by clicking "Notify Me" after selecting a sold out size.

-If you want to know the next approximate availability for a sold out bike just send your request to: info@giantvaughan.com

- We are able to take pre-orders for 2021 models that are out of stock in store through our email service: info@giantvaughan.com Please review our site www.giantvaughan.com to see the models offered and email us your height, weight  and bike preferences for assistance.

- All pre-orders are based on estimated availability. Pre-orders may become unavailable if the production run is unable to meet the demand and may be cancelled. (This is usually due to parts being unavailable for the factories to assemble) You will be refunded in full if any orders are unable to be fulfilled.

- Any sales or discounts available will be posted on our "Sales" section at the top of the page. These bikes are not able to be purchased online, please email us for assistance.

- Please note that we cannot special order previous year models that are sold out.

If this did not answer your question, please send us an email and await a response from our sales team as soon as we can.

Thank you,

The Giant Vaughan Team